IT Customer Support Technician

IT Customer Support Technician (1st Line Support) Overview We’re working with a growing company in Bristol seeking a Customer IT Support Technician to join their 1st line support team. This is a varied role combining technical support, customer interaction, and training. You’ll troubleshoot issues, support users, and help create documentation and training materials. Great opportunity for someone early in their IT support career looking to build technical depth in a supportive environment. Key Responsibilities Act as first point of contact for customer support queries Investigate, replicate, and log technical issues Work with development teams to resolve bugs Manage user accounts, access, and system updates Create user guides, FAQs, and support documentation Deliver customer training (remote and onsite) Maintain strong product knowledge to support users effectively About You 1+ year experience in IT support / helpdesk / software support Strong communication and problem-solving skills Good attention to detail and customer focus Able to learn new systems quickly Desirable: SQL, Freshdesk or similar tools, ISO awareness, asset management or public sector exposure Hours Mon–Thu: 09:00–17:00 Fri: 09:00–16:30 On-call rota (early/evening cover, 2 slots per week, paid allowance) Benefits Bristol - (Hybrid - 3 days office 2 days per annum) Salary up to £30,000 per annum plus on call allowance potential of £2,700 Full Time - Permanent (37 hrs) A full clean licence is preferred but not essential Annual salary review + bonus (discretionary) Pension Holiday increase with service After probation: Private healthcare, life insurance, income protection, cycle to work