Resident Liaison officer

Resident Liaison Officer (SHDF) | Oxfordshire | £22.57 per hour -Eauivalent to £34k Social Housing – Green Energy & Decarbonisation | Temp-to-Perm Career Path Are you a customer-focused Resident Liaison Officer looking to work on the cutting edge of social housing We are seeking a dedicated RLO to support a major Social Housing Decarbonisation Fund (SHDF) framework across Oxfordshire. This is a fantastic Temp-to-Perm opportunity, allowing you to join a fast-growing green sector focused on making homes warmer, greener, and more energy-efficient for residents. THE OFFER Pay Rate: £22.57 per hour Contract: Temp-to-Perm (Permanent contract offered following a successful 12–13 week probationary period). Location: Covering property stock across Oxfordshire (Field-based). Office Base: Initially office-based out of Swindon for the first 6 months, before transitioning to a more local office closer to Oxford. Travel: Mileage and business expenses are fully covered. Requirements: Must have a full UK Driving Licence and access to your own vehicle. THE ROLE (SHDF & Retrofit Focus) Working on an SHDF contract is highly rewarding but structurally different from standard planned maintenance. You will guide residents through complex energy-saving measures, helping them understand the process and benefits of External Wall Insulation (EWI), Air Source Heat Pumps, Solar PV Panels, and advanced ventilation systems. Key Responsibilities: Resident Education: Conducting home visits to explain the benefits of decarbonisation works and teaching residents how to maximise new green technologies (e.g., smart thermostats). Surveys & Access Coordination: Carrying out pre-work condition surveys and securing high access rates for specialist contractors to keep the delivery programme on schedule. Expectation Management: Acting as the primary, reassuring point of contact for residents during invasive energy-efficiency upgrades inside and outside their homes. Conflict Resolution: Swiftly and professionally resolving any on-site resident queries or concerns to maintain high customer satisfaction scores. Compliance Reporting: Updating internal project trackers and maintaining accurate resident communication files to ensure compliance with strict funding requirements. CANDIDATE REQUIREMENTS Experience: Proven experience as an RLO or TLO (Tenant Liaison Officer) within Social Housing. Experience specifically with SHDF, EWI, or domestic Retrofit works is highly advantageous. Communication: Exceptional interpersonal skills with the ability to break down technical green energy information into simple, empathetic, and easy-to-understand terms for residents. Mobility: A full UK Driving Licence and a reliable vehicle are mandatory for travelling to properties across the Oxfordshire patch. IT Skills: Proficient in the Microsoft Office Suite (specifically Excel) for logging live site data and resident access trackers. Attitude: Empathetic, professional, and resilient, with a genuine passion for helping communities improve their day-to-day living conditions. If you are a proactive RLO ready to build a stable, long-term career in the decarbonisation sector across Oxfordshire, apply now with your updated CV for an immediate interview