Customer Service Coordinator

You'll be the trusted, steady voice customers rely on as Customer Service Coordinator, with a salary of up to £29,400 DOE reflecting how much that trust matters. Every call, quote and query becomes part of a smooth, dependable process you help keep running. This is a role built on long term relationships, not quick wins. As a Customer Service Coordinator, you will benefit from: A stable, well-established business with a clear, supportive structure around you A close-knit team where you're genuinely valued, not just another name on a rota Ongoing training to help you grow your skills and confidence in the role Settled, office-based hours in Blandford The chance to build lasting relationships with customers and colleagues alike As a Customer Service Coordinator, your responsibilities will include: Process customer orders accurately using the company's ERP and CRM systems Handle incoming calls, emails and live chat enquiries with a professional, friendly manner Make outbound calls to keep customers updated on order status and next steps Build strong, lasting rapport with customers to support long term relationships Support the wider sales team by managing opportunities and forecasting within the CRM Handle and resolve customer complaints in line with company procedure As a Customer Service Coordinator, your experience will include: Experience in a customer service based role Confident using CRM and ERP systems to manage orders and enquiries Excellent verbal and written communication skills A flexible, team-oriented approach with a positive, can-do attitude Comfortable building rapport with a wide range of internal and external stakeholders If you're looking for a role where consistency and genuine relationships matter as much as the work itself, this could be a great next step. Apply today with an up-to-date CV or call Claire at Rubicon for more information. While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made