Technical Support Agent

Since 2011, we have been keeping your business connected, competitive and ready for the future. We have decades of combined industry experience across mobile, telecoms and connectivity solutions that meet the unique needs of every business. Due to our continued growth and success, we are looking for a Hosted Support Agent! Technical Support Agent (Telecoms and Hosted Support) £29(Apply online only) + company bonus (up to £3600 a year) 22 days holiday + banks + Christmas shutdown. Office Based – Crewe We are looking for a member for our Hosted Customer Support Team. The main duties of this role will be: Working within a team of 6 agents Managing workflow Monitoring tickets to ensure all have been responded to in a timely and professional manner Ensuring go-lives go smoothly Helping and supporting customer with any technical support questions Assisting with any billing/complaint queries Experience Required: Experience working on telecoms systems including – Yeastar, Gamma Horizon and Webbex Hosted platforms Knowledge around connectivity Experience in a customer support based role. If this role sounds of interest, contact Beth on (phone number removed) // SER-IN