Director, Founder’s Office (Brand)

Location: Nine Elms, London - Full-time

As the Director, Founder’s Office, you will serve as the strategic and creative right‑hand to the Founder. Your mission is to translate the Founder’s vision into a world‑class brand identity and market‑leading presence. You won’t just manage tasks; you will orchestrate Zapp’s narrative, ensuring that every strategic initiative reinforces our position as London’s rapid grocery convenience leader. This role requires a blend of high‑level commercial acumen and a sharp "brand‑first" lens to influence how Zapp lives and breathes in the wild.

Zapp is London’s leading premium convenience retail platform. Founded in 2020, we are disrupting the multi‑trillion dollar market by merging best‑in‑class technology with a curated, luxury aesthetic. We partner with the world’s most iconic brands to deliver an exclusive range of products 24/7, delivered in minutes.

Key Responsibilities

• Translate the Founder’s vision into enterprise‑wide brand and marketing initiatives, ensuring the "Zapp Story" is consistently told across all touchpoints.
• Work with agencies to craft and manage compelling, narrative‑driven assets across all formats, making our brand, position and story resonate with our target audiences.
• Partner with the Founder to identify white‑space opportunities and lead high‑impact marketing bets, premium brand collaborations and innovative expansion strategies.
• Act as the connective tissue between the Founder, Marketing, Commercial and Product teams, ensuring operational and commercial decisions align with our premium brand promise.
• Own the delivery of the Founder’s most ambitious creative projects – from flagship pop‑ups to high‑profile brand takeovers or new category launches.
• Serve as a creative sounding board and strategic filter for the Founder, protecting their time while embedding their creative DNA in the company’s daily output.

Requirements

• 7+ years of experience in brand strategy, creative agency leadership, VC/PE with a consumer focus, or senior roles within high‑growth, brand‑led scale‑ups.
• Deep understanding of Zapp and what makes a premium lifestyle brand tick, with a strong grasp of the "how" and "why" behind the brand.
• Proven ability to lead cross‑functional teams and align C‑level stakeholders behind a unified creative and commercial vision.
• Exceptional communication skills and masterful storytelling with high executive presence.
• Outcome‑oriented creativity, using data to back bold, creative risks in the grey area between logic and magic.
• High EQ and discretion, with sound judgment and integrity when handling sensitive strategic pivots.

Benefits

• Competitive salary and equity package.
• 25 days of holiday per year, plus all bank holidays.
• Private health insurance.
• Extended sick pay and maternity/paternity leave pay.
• Cycle to work scheme.