Customer Service Administrator

Customer Service Administrator, Manchester City Centre, £25,000 Mon to Fri, Full Time. £25,000 Manchester City Centre Based A financial services provider based in the heart of Manchester City Centre are looking for a confident, customer-focused Customer Service Administrator to join their growing operations team. This role is ideal for someone with financial services experience, who thrives on helping customers, enjoys problem-solving, and takes pride in delivering accurate, high‑quality service. Responsibilities * Managing product enquiries via telephone and email * Handling new account enquiries and providing clear product information to potential customers * Supporting customer retention and discussing reinvestment options * Processing new applications, transfers (in/out) and account servicing requests * Handling withdrawals, payments and customer transactions * Calculating and administering claims * Maintaining accurate, compliant customer records * Providing clear, professional guidance to customers on their accounts Desirables * Proven 2 years customer service experience, ideally within financial services * An understanding of ISA products and/or savings accounts will prove a strong advantage * Excellent communication skills, both written and verbal * A calm, patient and team approach * Someone proactive, reliable and genuinely passionate about helping customers Benefits Includes private healthcare, birthday paid day off and an early finish every Friday – to name a few! Interested? To secure an interview, please email your CV FAO: Lucy