Team Leader

## Team LeaderApplylocations: GBR Larbert, Falkirk - 1 Central Park Avenue, Central Business Parktime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: August 21, 2026 (12 days left to apply)job requisition id: R1751328Job Title:Team LeaderJob DescriptionThe Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.**Team Manager**Are you a **people-focused leader** who knows how to bring out the best in others? We’re looking for a **Team Manager** to lead, support, and develop a team in a fast-paced customer service environment.This is a great opportunity for someone with **management experience**, but we’re also open to candidates who have worked as a **Supervisor** or have had **temporary people management responsibility**. You don’t need previous **call centre experience** — if you have a strong background in **leading, coaching, and motivating people**, we’d love to hear from you.**What you’ll be doing:****Leading and supporting your team****Manage day-to-day team performance*** Oversee attendance, productivity, and quality.* Make sure policies and procedures are followed.* Keep the team focused on delivering great customer outcomes.**Coach and develop people*** Provide regular feedback and weekly coaching.* Help team members improve performance and build confidence.* Create action plans where needed to support development.**Drive results*** Monitor performance against **KPIs** and service expectations.* Communicate goals clearly and keep the team updated.* Handle escalated customer issues and support problem-solving.**Create a positive team culture*** Run team meetings and share important updates.* Organise team activities and encourage open communication.* Act as a role model for company values and champion your people.**What we’re looking for:****Skills and experience****People management experience is essential*** This could be in a formal management role.* We’ll also consider applicants with **supervisory experience** or those who have **managed a team on a temporary basis**.**Industry background is flexible*** You do **not** need call centre experience.* What matters most is your ability to **lead, coach, and support a team**.**Key strengths*** Strong **communication skills**, both written and verbal.* Ability to work well under pressure and see tasks through to completion.* Confident in **prioritising**, **multi-tasking**, and meeting deadlines.* Passion for mentoring and developing others.* Flexible approach to working hours.**Why join us?****Competitive package*** **£26,900 salary*** **Bonus opportunity of up to £1,300 monthly****Development opportunity*** Ongoing support and manager development training.* A chance to build your leadership career in a supportive environment.* We value **transferable leadership skills**.* If you’ve led people successfully in another setting, we want to hear from you.If you’re an enthusiastic leader who can **motivate a team, improve performance, and create a positive working environment**, apply today. This could be the perfect next step if you’re ready to grow your management career. #J-18808-Ljbffr