UK After-Sales Service Manager (White Goods)

Key Responsibilities

• Develop and implement after-sales strategies, service policies, standard processes and performance targets in UK&IE.
• Plan, develop and manage authorised service networks, ensuring partners meet agreed quality, efficiency and compliance standards.
• Coordinate daily after-sales operations, including Appliance fitting, repair, spare parts availability and escalated customer cases.
• Monitor customer satisfaction, turnaround time, repair quality and service costs, using performance data to drive continuous improvement.
• Collaborate with local markets, internal teams and external partners to support new product launches and regional service projects.

If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.

Your Profile

1. Bachelor’s degree or equivalent qualification in Engineering, Business Administration or a related field.
2. 5 years+ experience in after-sales operations or service network management, preferably within the home appliance industry.
3. Good understanding of washing machines, refrigerators and air-conditioning products, including Appliance fitting and repair processes.
4. Strong project management, problem-solving, data analysis and service partner management skills; experience with ERP or CRM systems is an advantage.
5. Fluent English with strong communication and cross-cultural collaboration skills. Proficiency in Chinese is an advantage.
6. Experience with ERP, CRM or field-service management systems.
7. Valid Category B driving licence is an advantage

Working Conditions

• Permanent, full-time position. xwzovoh
• Primarily office-based, with regular travel to authorized service centers across UK&IE if needed.
• Working arrangement: Office-based