Part Time Customer Contact Agent - Warrington

Work with us

Reporting to the Customer Contact Team Manager, the Customer Contact Agent is the first point of contact for Kwik Fit customers and is responsible for providing exceptional customer service.

The Customer Contact Agent role is a crucial company ambassador as 'the voice of Kwik Fit' striving to create a positive experience for every customer by consistently meeting expectations, helping to facilitate problem solving, alongside ensuring attention to detail.

The following part time shift patterns are available:

• Monday 1pm until 6pm, Tuesday 2pm until 6pm, Wednesday 3.30pm until 8.30pm, Friday 9am until 6pm and Saturday 8.30am until 5.30pm, 29.25 hours over 4 days
• Monday to Wednesday 8am until 4pm, 21 hours over 3 days

The Day to Day

• Handle high volume incoming calls from new and existing customers
• Complete Mobile bookings with accurate information, remaining compliant to any Customer/Account specific instructions for Fleet booking requests, and following all front end vehicle validation and authorisation processes.
• Provide specific product knowledge/technical advice as required ensuring that the customer's needs are fully met with confidence.
• Source correct product items required using business systems and processes in line with Customer requirements
• Recording where Customer demand has not been met
• Mainta...