MASH Referral & Contact Officer

MASH Referral & Contact Officer
Adecco are recruiting on behalf of a Local Authority for a MASH Referral & Contact Officer.

We are currently recruiting for a MASH Referral & Contact Officer to join a dedicated Multi-Agency Safeguarding Hub (MASH) team, supporting the safeguarding and wellbeing of children and families across the borough.

Contract Details

Job Title: MASH Referral & Contact Officer
Contract: Temporary for 12 months
Pay Rate: £19.55 per hour PAYE / £25.45 per hour Umbrella
Hours: 36 hours per week
Location: Romford Town Hall
Working Pattern: Hybrid, 2-3 days each week in the officerAbout the Role

As a MASH Referral & Contact Officer, you will play a pivotal role as the first point of contact for professionals and members of the public raising concerns regarding children's welfare and safety. Working within a multi-agency environment, you will support the processing of referrals, maintain accurate records, and provide vital administrative support to ensure an efficient and effective safeguarding service.

Key Responsibilities

Process new referrals received via the MASH Portal, email, Police Notifications and other referral routes.
Manage and maintain duty phone lines, triaging and signposting enquiries appropriately.
Accurately update, maintain and quality assure records across various IT systems.
Support professionals, partner agencies and service users by providing timely information and guidance.
Work closely with social care teams and partner agencies to support effective communication and collaborative working.
Escalate concerns and operational issues where appropriate.
Provide a range of administrative support including correspondence, room bookings and procurement activities.
Ensure all work is carried out in line with GDPR requirements and confidentiality standards.
Prioritise workloads effectively to meet statutory timescales and service demands.
Assist with covering other service workstreams when required.About You

To be successful in this role, you will have:

GCSE English and Maths (or equivalent Level 2 qualification).
Experience working in a busy administrative or customer-focused environment.
Strong experience using Microsoft Office applications and other IT systems.
Excellent written and verbal communication skills.
Experience handling sensitive and confidential information.
The ability to manage competing priorities and work to tight deadlines.
Excellent attention to detail and organisational skills.
Experience working effectively within a team and alongside partner organisations.
A flexible and adaptable approach to work.Why Apply?

This is an excellent opportunity to join a supportive and collaborative safeguarding service where your contribution will help ensure children and families receive the right support at the right time. You'll gain valuable experience working within a multi-agency environment while making a real difference to your local community.

Interested? Apply today with your CV and a member of the Adecco Public Sector team will be in touch.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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