Senior Product Designer (Customer Experience)

About Salary Finance Working with employers, we provide a financial wellbeing platform as an employee benefit, helping employees to understand their money better, get out of debt faster and save for their future. By improving employee financial wellbeing, we have a very real and meaningful impact on people’s lives. We remove the stress and worry associated with financial difficulties by dramatically reducing the interest rates employees pay on their personal debt, and provide them with the tools needed to start saving sooner and be more financially secure. We are backed by some of the biggest brands, including investments from Blenheim Chalcot (the UK’s leading venture builder), Legal and General (the FTSE 100 insurer and asset manager), Experian and funding partnerships with JP Morgan and Blue Owl. We are named BITC’s Responsible Business of Year 2018, included in KPMG’s Global Fintech 100, listed top of the Forbes' list of socially-responsible startups, and profiled by the Financial Times, the Times, the Wall Street Journal, the Guardian, the Telegraph, CityAM and the Institute of Directors. You’ll design entirely new product experiences that help people move from repaying debt to building savings, a behavioural shift that most fintech companies have failed to crack. You’ll drive the end-to-end design process from early-stage user research through to pixel-perfect handoff, working alongside Product Managers and Engineers in a small, high-impact team. If you want your design work to measurably improve people’s financial lives, this is one of the most meaningful roles in UK fintech right now. You’ll work end-to-end across discovery, design, and delivery. Lead the design of new product experiences that increase user engagement with savings and financial wellbeing tools. Own the UX strategy for transitioning loan customers into savings products—a critical commercial and social impact challenge. Produce high-fidelity designs and interactive prototypes in Figma, working within and evolving our design system. Partner closely with Engineers and Product Managers to ensure designs are built faithfully and shipped with quality. Define and track experience metrics (task completion, adoption, NPS) to measure the real-world impact of your design decisions. Represent Product Design across the business, articulating the team’s approach, rationale, and value to stakeholders. Contribute to the growth of the design practice through mentoring, critique sessions, and process improvement. You’ve immersed yourself in user research, understood the product landscape, and built strong working relationships with your squad and the existing Product Design team. You’ve shipped your first design iteration and are running usability tests. You’re contributing meaningfully to design critiques and squad planning. You’re recognised as a trusted design partner across product and engineering. Significant experience (typically 5+ years) designing consumer-facing digital products, with a portfolio that demonstrates world-class craft. Strong commercial awareness: you understand that great design drives business outcomes, not just user delight. Expertise in Figma and confidence working within or building design systems. Excellent problem-solving skills with the ability to articulate ‘why’ behind every design decision, not just ‘what’. Experience conducting user research (interviews, usability testing, surveys) and synthesising findings into actionable insights. A genuine passion for social impact and building products that make a meaningful difference to people’s lives. Experience designing for both Android and iOS, with an understanding of platform-specific patterns. Familiarity with accessibility standards (WCAG) and inclusive design principles. Experience with research and testing tools such as Maze, Hotjar, or UserTesting. A passion for coaching or mentoring other designers. Some coding ability (HTML/CSS or prototyping in code)—enough to speak engineers’ language fluently. Responsible, and want to help build a business that delivers a meaningful difference to society. Company bonus scheme ~25 days holiday with an additional day off for every year of service up to 30 days and an extra day off on your birthday ~ Hybrid working arrangements so you can work from the office and from home with a budget to help you get set up ~ Generous company benefits to include pension and life assurance and an annual allowance to spend on medical insurance, health cash plan, denplan, gym memberships ~ Enhanced policies that are family and pet friendly, to include company sick pay and peternity leave ~ Great career development in a fast paced environment ~ Regular company socials (post covid, although we've got quite good at virtual ones too!) ~ More great perks to include weekly snacks, tuckshop, cycle to work, help to save and much more! Phone call with our Talent Manager - 20 mins Video interview with Hiring Manager involving a practical case study - 60 mins * Please note we would like to review your portfolio ahead of this stage If you want to join a team that is changing people’s lives for the better then we’d love to hear from you. Salary Finance is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive work environment where all employees and applicants can flourish.