Cocktail Waiter - London

Cocktail Waiter - London

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.

Emies is our late night bar and club, open for drinks and dancing from early evening until 3 am. Located on the fourth floor with views across London, this will be a central feature of The Pembroke for both general opening and private events.

ROLE OVERVIEW

To further elevate and enhance our operations, we are seeking an accomplished Cocktail Waiter to contribute to the club's success by delivering exceptional experiences for our members and guests.

The ideal candidate is polished, attentive, service-driven, and passionate about premium beverages and hospitality. This role sits within the Bar team and is central to delivering a refined and seamless beverage-led experience, combining exceptional product knowledge with genuine, intuitive hospitality and a high level of personalisation.

The successful candidate will take ownership of their section, building strong relationships with members while ensuring every aspect of beverage and food service is executed to the highest standard. Outstanding knowledge of cocktails, spirits, wine, Champagne, and premium beverages is essential, alongside the ability to confidently guide members through the club's offerings and make tailored recommendations.

As the club also offers a food menu, the successful candidate will possess a strong understanding of food service, dietary requirements, and allergy procedures, ensuring a seamless and informed guest experience at all times. Discretion, professionalism, and a passion for delivering memorable experiences are essential in maintaining the elevated yet personable atmosphere of the club.

WSET Wine and/or Spirits qualifications are highly desirable.

RESPONSIBILITIES

Deliver exceptional, personalised beverage and food service to members and their guests

Demonstrate strong knowledge of cocktails, spirits, wine, Champagne, and premium beverages, confidently making recommendations tailored to guest preferences

Take accurate beverage and food orders, ensuring all dietary requirements and allergy procedures are followed correctly

Guide members through beverage menus, explaining ingredients, flavour profiles, and suitable food pairings

Manage a designated station or section, ensuring attentive, efficient, and well-paced service throughout

Liaise effectively with the bar, kitchen, and reception teams to ensure timely and accurate delivery of orders

Maintain comprehensive knowledge of beverage menus, food offerings, daily specials, and allergen information

Present beverages according to club standards, ensuring consistency, quality, and attention to detail

Anticipate member needs and respond promptly with discretion, professionalism, and genuine hospitality

Build positive relationships with members, recognising preferences and contributing to a personalised experience

Handle billing and payments accurately using POS systems

Maintain impeccable presentation of tables, service stations, and bar-adjacent areas, including mise en place, clearing, and resetting

Support the wider Bar team to ensure seamless service and operational excellence

Ensure all service areas remain clean, organised, and aligned with club standards

Contribute to a positive, collaborative, and professional team environment

REQUIREMENTS

Proven experience as a Cocktail Waiter, Cocktail Server, Waiter, or similar role within a luxury bar, premium restaurant, five-star hotel, private members' club, or high-end hospitality environment

Strong knowledge of cocktails, spirits, wine, Champagne, and premium beverage service

Good understanding of food service standards, menu knowledge, dietary requirements, and allergy procedures

WSET Wine and/or WSET Spirits certification highly desirable

Passion for cocktails, spirits, wine, and hospitality

Excellent communication and interpersonal skills

Confident, professional, and guest-focused approach to service

Strong ability to build rapport with members and provide personalised recommendations

Ability to manage a section independently in a fast-paced environment

Impeccable grooming and presentation

High attention to detail and commitment to service excellence

Positive attitude with a proactive and team-oriented mindset

Ability to remain calm and efficient under pressure

Understanding of responsible alcohol service and licensing regulations

Flexibility to work evenings, weekends, and late shifts

Understanding of service etiquette within a luxury or private members' club environment

WHAT WE OFFER

Best-in-class salary

Family meal on shift

Industry-leading Learning & Development opportunities

Pension scheme - including employer contributions.

Annual staff award ceremony and party

More benefits to be set up as we open