Customer Service Advisor/ Financial Services

Customer Service Advisor – Worcester – 5 days onsite Job description We are recruiting for a Customer Service Advisors to join our client, in their Insurance team. This is an 8 week’s contract opportunity, offering an excellent day rate of £190, employed via an Umbrella company. About the role: As a customer service advisor that means taking inbound, outbound calls and emails. Handling the documents and payment details accurately. Key responsibilities include; Collecting and checking customer information Recognising signs of potential fraud and escalating appropriately Logging calls, notes and outcomes accurately in our systems About you: Experience in a customer-facing service role (phone-based experience is a strong advantage) Confident, clear and calm on the phone Good attention to detail, particularly with personal data, documents and payments Handling a high volume of enquiries Good written English for emails Competent with standard office software and quick to learn new systems Additional Information: Location: Worcester – onsite 5 days a week Duration: 8 weeks Day rate: £190 a day via an Umbrella company