Supervisor - Newcastle

Date: Jun 24, 2026 Location:

Newcastle, GB

At SEPHORA UK, beauty isnt just what we sell - its who we are. Its the freedom to express yourself, the thrill of discovering something new, and the power of belonging to a community that celebrates every identity. From our beginnings in France in 1969 to becoming part of the LVMH family, weve always pushed boundaries through creativity, innovation, and inclusivity.

Today, with nearly 500 iconic brands and our own SEPHORA Collection, were redefining the future of prestige beauty as we continue our bold expansion across the UK. If youre ready to bring passion, energy, and a love for immersive retail experiences to one of the worlds most dynamic beauty markets, this is your moment to shape what comes next.

The Opportunity

As a Supervisor at SEPHORA UK, youll play a key role in shaping an exceptional customer experience while leading and inspiring a team of passionate Beauty Advisors. With your expertise, energy, and love for people and product, youll elevate daily store activities - from service, sales, and artistry to cash and stock excellence - ensuring every moment reflects SEPHORAs creativity, inclusivity, and bold spirit.

Youll thrive in this role if youre energised by developing others, delivering unforgettable customer experiences, and driving strong commercial results in a fastpaced, dynamic retail environment.

What youll be doing

Youll support the store by leading people, service, and operations, including:

Leading, coaching and inspiring your team to deliver exceptional service, personalised advice, and a seamless instore experience.

Enabling ongoing training and development to build expertise in makeup, skincare, fragrance, selling skills, and SEPHORA service behaviours.

Setting clear goals, supporting performance, and creating personalised development plans to help team members grow.

Managing daytoday employee relations needs, including attendance, performance, and conduct, with professionalism and care.

Driving commercial performance - monitoring KPIs, analysing trends, and leading the team to meet and exceed sales targets.

Leading Booxi and My Skin Diag operations, ensuring accurate scheduling, service excellence, and high standards across Beauty Hub activations.

Overseeing stock and cash operations, including deliveries, replenishment, audits, loss prevention, cash handling and daily operational standards.

Maintaining high operational standards across the stockroom, sales floor, cash area, and service zones to ensure smooth and efficient store performance.

Supporting visual merchandising updates, seasonal moments, and brand activations that inspire discovery and engagement.

Resolving customer queries and concerns promptly and professionally, ensuring a positive experience that builds loyalty.

Assist with new store opening activities such as unboxing, organising and preparing stock (where applicable).

What youll bring

Youll be a confident, supportive and peoplefocused leader who thrives in a fastpaced retail environment. You will also bring:

Proven experience in a leadership role in retail, with oversight of floor, stock, or cash operations.

A passion for beauty and the ability to coach others in product knowledge, application techniques and customer experience would be highly beneficial but not essential.

Strong leadership capability with the ability to inspire, motivate, and guide a diverse team.

Exceptional customer service and communication skills, with a natural ability to build rapport and deliver personalised experiences.

A commercial mindset with experience driving sales performance and achieving targets.

Strong organisation and timemanagement skills, with the ability to balance multiple priorities.

Experience managing ER processes such as attendance, performance concerns and disciplinary steps.

Comfort using instore technology to enhance customer experience and operational efficiency.

Flexibility to work evenings, weekends and holiday periods as needed.

Beautiful Benefits at SEPHORA UK

When you join SEPHORA, youre joining a team that we truly value - and our benefits reflect that. Heres what you can look forward to:

SEPHORA University - receive industryleading product, customer care and development training to help you grow your skills and your career.

Allowances tailored to your role and location - including shoes, lunch and more.

Competitive pay that grows with you - including annual salary reviews based on your performance and our company results.

Performancebased commission tied to collective store success.

A generous employee discount across the worlds best beauty brands.

A paid day off on your birthday - because you deserve to celebrate!

Access to a perks and wellbeing platform offering discounts, wellness support, and more.

Generous holiday allowance, plus the option to buy extra days.

And more!

Start a beautiful career with us. Together, we belong to something beautiful.

SEPHORA is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.

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