Business Support Officer - Local Authority

Business Support Officer

• Contract Type: Interim, Full time hours
• Location: Initially in S4 postcode then moving to S2 postcode (Hybrid working may be available post-induction)
• Start Date: ASAP

We are seeking a Business Support Officer to provide critical administrative support to our Fire Safety Team. This role is essential for maintaining effective communication with residents and stakeholders, managing records accurately, and supporting the management of fire safety-related activities. The position involves a blend of office-based administration tasks, focusing on managing communications, processing actions within Civica, and aiding the delivery of fire safety improvement programmes.

Day-to-day of the role:

• Resident and Stakeholder Communication:
  • Serve as the first point of contact for fire safety-related enquiries from residents, contractors, and stakeholders.
  • Manage incoming calls, emails, and correspondence professionally and with a customer-focused approach.
  • Escalate complex issues appropriately and maintain regular contact with residents regarding updates and planned works.
• Fire Safety Administration:
  • Assist in the delivery of fire safety projects and maintain communication with residents about ongoing initiatives.
  • Update and...