Claims Adviser

Quick Staff UK are recruiting for a Claims Advisor to join a leading legal expenses insurance provider based in Cardiff. This is an excellent opportunity for someone with a legal, insurance, claims handling, or customer service background who enjoys investigating cases, building relationships, and delivering exceptional customer service. You'll work closely with policyholders, brokers, solicitors, and insurers to manage claims and ensure cases are handled efficiently and fairly.

Key Responsibilities:

Manage a variety of insurance claims from initial notification through to resolution
Review claims to ensure policy terms and conditions have been met
Liaise with policyholders, brokers, solicitors, and third-party providers
Assist with auditing funded legal cases
Investigate claims and gather additional information where required
Handle policy and claims-related enquiries by telephone and email
Build and maintain strong relationships with clients and key stakeholders
Support compliance and regulatory requirements within a regulated environment
Maintain accurate records and case management systems
Deliver excellent customer service at all times
Key Requirements:

Previous experience within claims handling, insurance, legal services, or a regulated environment
Strong communication and customer service skills
Excellent attention to detail and analytical abilities
Confident handling telephone enquiries and managing multiple priorities
Good IT skills, including Microsoft Office
Ability to work independently and as part of a team
Professional, organised, and customer-focused approach
Hours of work:
9.00am-5.30pm (can be a flexible)
3 days a week working from the office in Cardiff city centre
2 days a week working from home

We review every application carefully, but only shortlisted candidates will be contacted. If you don’t hear from us within 7 days, check our website or open the app to see what’s new.

Quick Staff UK is an equal opportunities employer. We value diversity and are committed to creating an inclusive workplace for all employees and applicants — regardless of age, gender, disability, race, religion, sexual orientation, or background