Night Porter

Job Introduction
Introduction

As a Night Porter at Grantley Hall, a five-star historic estate set in the North Yorkshire countryside, you will uphold our commitment to accountability, boldness, collaboration and exceptional customer service. Working through the quiet hours, you will ensure the safety, comfort and seamless experience of our discerning guests, reflecting the standards recognised by Hospitality Assured World Class Status, two MICHELIN Key Distinctions and Forbes Travel Guide.

Responsibilities
Monitor the property throughout the night, performing regular safety and security checks of all public areas, guest rooms and back-of-house facilities.
Welcome and assist late-arriving guests, providing a warm, professional check-in experience and accurate information about the hotel's amenities.
Respond promptly to guest requests and incidents, coordinating with the concierge, housekeeping and maintenance teams to resolve issues while maintaining discretion.
Maintain the cleanliness and presentation of night-time areas, including lobby, corridors, elevators and exterior spaces.
Oversee the night audit procedures, ensuring accurate recording of transactions and reporting any discrepancies to the day-shift manager.
Conduct emergency procedures when required, including fire evacuation, first aid response and liaising with external services.
Prepare detailed handover reports for the morning shift, highlighting any incidents, guest feedback or operational concerns.Skills & Experience
Proven experience in a night-time hospitality role, preferably within a luxury hotel or boutique property.
Strong interpersonal skills with the ability to communicate clearly, listen to guest needs and deliver personalised service.
Excellent organisational abilities, attention to detail and the capacity to manage multiple tasks independently.
Sound judgment and the ability to remain calm and decisive during emergencies or unexpected situations.
Knowledge of health, safety and security protocols relevant to the hospitality sector.
Flexibility to work overnight shifts, including weekends and public holidays.
Commitment to the values of honesty, continuous improvement, curiosity and putting the customer first