Resident Liaison Officer

Resident Liaison Officer (Construction Projects) Location: Surrey Hours: Monday to Friday, 8:00am - 5:00pm Contract: Permanent (full-time, site-based) We are working with a reputable construction company delivering large-scale building projects who are looking to appoint a Resident Liaison Officer to join their team on a permanent basis. This is a fully site-based role due to the nature of the work, so applicants must be able to commute to site daily (car driver preferred). Salary is paying up to £35,000 + package (depending on experience) The Role You will play a key role in supporting on-site project teams while acting as a central point of contact for residents and stakeholders. The position requires strong organisation, communication, and coordination skills to ensure projects run smoothly and residents are kept informed throughout. Key Responsibilities Maintain accurate project records, communication logs, and documentation systems Draft clear and professional correspondence to residents and stakeholders Prepare and distribute bulk communications regarding surveys, appointments, and scheduled works Manage incoming calls and arrange appointments efficiently Engage directly with residents to understand and manage individual needs and expectations Organise and schedule property surveys and access appointments Track and manage appointments, ensuring compliance with site access and security procedures Record, monitor, and report on issues raised by residents, ensuring timely resolution Work collaboratively with site teams to resolve issues and suggest improvements Ensure all processes are carried out in line with health and safety regulations Escalate complex or unresolved matters to senior team members where appropriate Accurately update internal systems with deliveries and ensure supporting documentation is shared with relevant teams Record weekly stock data following site audits and submit to head office Monitor internal task alerts and follow up to ensure actions are completed on time Carry out right-to-work checks for subcontractors in line with compliance requirements Maintain and update site identification records for operatives Collect and track resident satisfaction feedback Work with the project team to review feedback and improve overall service deliverySkills & Experience Strong written and verbal communication skills Previous experience in a customer-facing or liaison role, ideally within construction, housing, or property environments Ability to manage expectations and handle queries in a professional and calm manner Highly organised with strong attention to detail Able to prioritise workload effectively in a fast-paced environment Confident working on-site alongside operational teams Full UK driving licence and access to a vehicle preferred Proficient in Microsoft Office (Word, Excel, Outlook) Experience using document management or project systems (e.g. SharePoint or similar platforms)