Collections Advisor

Collections Advisor | Customer Service £24,780 Basic + Realistic OTE £35,000 | Monday–Friday | Career Progression Are you an experienced Collections Advisor, Customer Service Advisor, or Contact Centre professional looking for your next opportunity? Join a growing, people-focused business where your contribution is recognised, your development is supported, and your earning potential is rewarded. This is a fantastic opportunity for someone who enjoys building customer relationships, negotiating positive outcomes, and delivering exceptional service in a fast-paced environment. What’s in it for you? * Monday to Friday, 9:00am–5:30pm – no weekends * Competitive basic salary of £24,780 with realistic OTE of £35,000+ in year one * 20 days annual leave plus Christmas shutdown, your birthday off, and option to buy additional holiday * Access to BHSF healthcare benefits, private medical appointments, mental health support, and death in service cover * Structured training, apprenticeships, and genuine career progression opportunities * Casual dress days, team socials, and long-service recognition * Free on-site parking and discounted travel options Key Responsibilities: As a Collections Advisor, you will: * Make outbound calls to customers to discuss outstanding balances and agree suitable payment solutions * Manage inbound customer calls, resolving account queries professionally and efficiently * Negotiate affordable repayment arrangements while balancing customer needs and business objectives * Take secure card payments over the phone in line with compliance procedures * Maintain accurate customer records and update internal systems * Deliver outstanding customer service across every interaction * Build rapport with customers and support positive account resolution * Work towards individual and team performance targets Skills & Experience: To succeed in this role, you may have experience as a Collections Advisor, Customer Service Advisor, Accounts Receivable Advisor, Debt Recovery Advisor, or Contact Centre Agent. You’ll ideally have: * Previous experience in collections, customer service, arrears, or a phone-based financial services environment * Strong communication and negotiation skills * Confidence handling sensitive customer conversations over the phone * Experience taking payments and discussing account balances * Good IT skills, including Microsoft Office and CRM/account management systems * Strong attention to detail and accurate record-keeping * A positive, resilient, and target-driven approach Apply today if you’re looking for a role where your hard work is recognised, your earning potential is uncapped, and your career can genuinely progress. We’d love to hear from you