Customer Service Administrator

CareerMakers Recruitment is currently recruiting for a Customer Service Administrator on behalf of a client based in the Wigan (WN5) area.

Key Responsibilities:

* Handling a high volume of customer enquiries via telephone, email and live chat.

* Responding to customer queries professionally, efficiently and in a friendly manner.

* Tracking customer orders and providing updates on delivery statuses.

* Investigating delivery issues, missing orders, returns and general customer complaints.

* Liaising with warehouse and dispatch teams to resolve customer queries and ensure orders are processed smoothly.

* Maintaining accurate customer records and updating order information on internal systems.

* Confident using computers and a range of IT systems, with good general computer skills.

* Able to work in a fast-paced warehouse environment and manage multiple tasks at once.

* Thick-skinned, resilient and able to remain calm and professional when dealing with difficult or frustrated customers.

* Excellent communication skills, both written and verbal.

* A positive, proactive attitude with a strong focus on customer satisfaction.

Requirements:

* Online retail experience

* Strong written and verbal communication skills

* Confident using IT systems and customer service software

* Ability to process customer requests quickly while maintaining accuracy

* Excellent problem-solving skills and the ability to escalate issues appropriately

* Good telephone manner and customer service skills

* High level of attention to detail

Monday - Friday

8:30am - 5pm

If you have the relevant experience and are interested in this opportunity, please apply with your CV or contact us directly to discuss the role further