Complaints Officer

Complaints Officer

Stone, Staffordshire | £28,000 | Full-Time | 12-Month Fixed-Term Contract
Are you an experienced Complaints Handler looking for your next challenge?
Safer Hand Solutions are working in partnership with a well-established and growing company based in Stone, Staffordshire, to recruit a Quality & Complaints Officer on a 12-month fixed-term contract.
This is a fantastic opportunity for someone with a passion for customer service, quality standards, and complaint resolution to join a supportive and professional organisation.

Key Responsibilities
Managing customer complaints from receipt through to resolution
Conducting thorough investigations and identifying root causes
Drafting clear, professional written responses
Liaising with internal departments to gather information and progress cases
Monitoring complaint trends and recommending service improvements
Supporting quality assurance activities and compliance processes
Maintaining accurate records and producing reports where required About You
At least 1 years' experience handling complaints in a customer-focused environment
Excellent written and verbal communication skills
Strong investigative and problem-solving abilities
Ability to remain professional, empathetic, and calm under pressure
Excellent attention to detail and organisational skills
Experience working within a regulated, quality-driven, or customer service environment is desirable What's On Offer?
Salary of £28,000
Full-time position
12-month fixed-term contract
Based in Stone, Staffordshire
Opportunity to join a supportive and established business
A role where you can make a genuine impact on customer experience and service quality If you have the experience, attention to detail, and customer-focused approach needed to succeed in this role, we'd love to hear from you.

Apply today or contact Sean at Safer Hand Solutions for more information.

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