Graduate Technical Engineer

We seek a recent graduate to manage a hardware product, offering support to customers and internal teams while staying updated on industry advancements. The ideal candidate will have a passion for hardware, specifically in telematics, networking, video, and CCTV, with strong analytical and communication skills. Key Responsibilities: Technical Product Management: * Understand hardware and software products deeply. * Identify new product opportunities and stay current with technology trends. Testing, Evaluation, and Product Management: * Test and troubleshoot CCTV systems, DVRs, IP cameras, routers, and VMS software. * Support AI development projects using edge computing hardware like NVIDIA Jetson. Technical Support and Communication: * Manage helpdesk tickets from start to finish. * Provide technical support via phone and email. Ideal Candidate Profile: * Passion for hardware, especially in electronics or tech. Experience with CCTV or networking is beneficial but not essential. * Strong ability to engage in technical conversations and work independently. Knowledge and Skills: Networking (20%): IP, DNS, FTTP, VPN, 4G/5G, Wi-Fi, IoT. Hardware (40%): IP Cameras, Analogue Cameras, DVRs, Routers, GPS trackers, compliance with certifications, edge processing. Software (40%): VMS, Cloud server deployments, Video streaming tools and codecs