Security Officer

Retail Security Officer – M&S LLANELLI PARC TROSTRE

Location: M&S LLANELLI PARC TROSTRE

Salary: £13.58 per hour

Guaranteed hours: 45 per week

Candidate must have 5 years trackable working history in the UK.

Creating Safe, Welcoming And Exceptional Store Experiences

At M&S, security is about far more than protecting stores and assets. It is about creating a safe, supportive and welcoming environment for customers and colleagues every day. As an M&S Security Officer, you will become part of the wider store team, helping deliver the professionalism, reassurance and customer experience expected from one of the UK’s most trusted retail brands.

Role

This is a customer‑facing role within a premium retail environment where safety, professionalism and service must work together seamlessly. You will be responsible for maintaining a safe and secure environment while also contributing positively to the customer journey and wider store experience.

Responsibilities

• Creating a visible, welcoming and reassuring presence within store
• Supporting customers and colleagues professionally and confidently
• Responding appropriately to incidents, theft and security concerns
• Helping de‑escalate challenging situations calmly and respectfully
• Working collaboratively with store teams as part of the wider M&S environment
• Delivering high standards of professionalism, communication and customer service at all times

The type of person we are looking for

We are interested in people from a range of backgrounds, including retail, hospitality, customer service, leisure, security and other customer‑facing environments.

Key Qualities

• Strong communication and people skills
• Professionalism and emotional intelligence
• Confidence and sound judgement
• A calm and positive approach under pressure
• A genuine desire to help customers and colleagues
• Pride in delivering high standards every day

What You'll Receive

• Competitive pay, with guaranteed 45 hours per week
• 20% colleague discount and complimentary beverages and snacks during your shift
• Full training and ongoing development, including company‑funded SIA licence renewal
• Access to industry‑leading customer service and retail security programmes
• Career progression opportunities across Mitie and the wider retail security operation
• Employee recognition and reward schemes that celebrate great performance
• Benefits such as Share Incentive Plan, Save As You Earn Scheme, Cycle to Work Scheme, Life Assurance and Childcare Voucher Scheme
• The opportunity to work as part of one of the UK’s most recognisable retail brands

Inclusion

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments during the recruitment process, please let us know.