Customer Account Coordinator

CUSTOMER ACCOUNT COORDINATOR NEWCASTLE UNDER LYME FULL TIME 9AM 5PM MON-FRI PERMANENT £28-£30K DOE THE ROLE Actively coordinating as primary liaison between various stakeholders to ensure customer deliverables are completed on time, according to pre-agreed milestones Dealing with a wide range of enquiries and resolving issues in a timely and efficient manner Collaborate with cross-functional teams to ensure seamless customer service delivery and to successfully achieve KPI targets Maintaining accurate and up-to-date records across multiple platforms to support decision making and allow for reliable reporting Analysing customer data to identify trends and insights Preparing regular reports on customer engagement metrics and performance Establish and maintain strong relationships with both customers and international stock hubs through regular communication and engagement, proactively identifying customer needs Identifying client shipping requirements and coordinating successful deliveries Utilise data and AI tools to drive continuous improvement and internal efficiencies to optimise the customer experience WHAT WE ARE LOOKING FOR Proven experience in a busy customer orientated role with strong communication skills A strategic thinker with excellent problem-solving abilities and attention to detail Highly organised, strong multitasking skills, with the ability to work under pressure Ability to work as part of a small team and individually A high level of IT literacy, with a particular focus on MS Excel HOW TO APPLY For more information on the Customer Account Coordinator role, contact Rob Hulse at Intro Personnel on or e-mail your current CV Due to the expected high number of applications for the Customer Account Coordinator role, we regret that we may not be able to respond to all unsuccessful applicants. xwzovoh

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