Senior Digital Workplace and Infrastructure Engineer - London

Senior Digital Workplace and Infrastructure Engineer - London

Salary: 45,000 - 50,000 / year

As a Senior Digital Workplace Engineer you will be a key part of the Service Delivery function and is the face of IT for the bank. You will provide a key role in the department's purpose of Providing value enhancement through creating a seamless user experience by protecting, maintaining, and improving the stability of Chetwood services. It is responsible for all incident and problem management within the bank and therefore has sole responsibility for the resolution of service, service monitoring, request fulfilment, and event management. Together with conducting releases and IT application support activities.

Key Responsibilities

• Manage IT incidents end-to-end, ensuring issues are logged, prioritised, escalated and resolved within agreed SLAs, including priority and major incidents.
• Lead incident recovery and problem management, coordinating internal teams, suppliers and stakeholders, identifying root causes and implementing preventative actions.
• Proactively monitor systems, logs and dashboards to identify and resolve service-impacting events before they escalate.
• Support change, release and continuous service improvement, including reviewing changes, carrying out releases and contributing to post-incident reviews.
• Provide day-to-day IT support, including user account management and the setup, configuration and maintenance of laptops, printers, network devices and remote access.
• Maintain accurate IT records and reporting, including tickets, asset/configuration databases, incident timelines, KPIs and MI.
• Work in line with Chetwood's IT policies and processes and participate in the out-of-hours support rota when required.

Skills, Knowledge and Expertise

• Experience working in a 1st Line, Service Desk or Systems Administration environment.
• Strong IT troubleshooting skills across software, hardware, networks, applications and servers.
• Good knowledge of Microsoft 365 administration, including email, domains, security and troubleshooting.
• Experience with endpoint protection, server configuration and core technologies such as VPN, VoIP, cloud or telephony.
• Experience using IT Service Management and asset management tools, such as Jira, with a good understanding of incident and problem management.
• ITIL certification or experience working within an ITIL-aligned environment, alongside excellent communication and customer service skills.

Benefits

• Competitive salary
• 25 days holiday PLUS your BIRTHDAY off
• Pension contribution with Royal London
• Life Assurance
• Private medical, dental and optical health insurance with
• Axa
• Hybrid working
• Free breakfast available

About Chetwood Bank

Were a UK-based digital bank dedicated to getting the basics right and offering straightforward savings and mortgages

Data Protection

We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies.Cifas The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by Bank does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as the property of Chetwood Bank and Terms & Conditions associated with the use of such CVs will be considered null and void.