Operations Manager

A commercially minded Operations Manager who will play a pivotal role in leading site performance, developing teams, and delivering outstanding service to customers. Client Details Our client is a well-established and growing operational business with a strong focus on service excellence, continuous improvement, and customer delivery. Operating in a fast-paced environment, the organisation places equal importance on operational efficiency and commercial performance, ensuring high-quality outcomes for its customers while driving sustainable growth. They are now seeking a commercially minded Operations Manager for their Wakefield based site to play a pivotal role in leading site performance, developing teams, and delivering outstanding service to customers. Description As Operations Manager, you will take full ownership of operational performance across a busy production and service environment, balancing commercial objectives with operational delivery. You will lead and develop a high-performing team, ensuring the business consistently meets customer expectations on quality, cost, and delivery while driving continuous improvement initiatives. Key responsibilities include: Leading, managing and developing operational teams to deliver high performance and a strong "one team" culture Driving operational excellence by improving processes, efficiency, and overall site effectiveness Taking a customer-facing approach to ensure service levels, delivery timelines, and quality standards are consistently achieved Managing budgets, forecasting volumes, and ensuring cost control across operations Partnering with cross-functional teams including engineering, logistics, and service functions to resolve issues and enhance performance Leading continuous improvement initiatives and embedding a culture of efficiency and accountability Supporting strategic planning and contributing to long-term operational and commercial decision-making Ensuring compliance with Health & Safety and regulatory requirements at all timesThis is a highly visible, hands-on leadership role requiring a balance of strategic thinking and day-to-day operational management. Profile The ideal candidate will be a commercially aware operations leader with proven experience in managing teams within a production, service, or supply chain environment. You will bring: Strong leadership experience, with the ability to motivate, develop, and engage teams A commercial mindset with experience managing budgets, forecasting, and driving cost efficiencies A customer-focused approach, ensuring service excellence and strong client relationships Operational expertise within production, supply chain, or service environments Strong analytical and problem-solving capabilities, with a continuous improvement mindset Experience of ERP systems and data-driven decision making The ability to balance strategic thinking with hands-on operational delivery A driven, ambitious and career-minded approach, with a desire to progress and take on increasing responsibilityExposure to lean methodologies or continuous improvement frameworks would be advantageous. Job Offer Salary £50,000- £60,000 15% performance related bonus Opportunity to lead and shape a high-performing team A dynamic and fast-paced environment with strong career development potential The chance to make a tangible impact on customer experience and business success