Senior Claims Adjuster - Marine & Property

Role: Claims Adjuster – Cyber Location: London Purpose: ~ Handle cyber claims from first notification through to settlement, delivering a high-quality claims service while working closely with incident response teams, external vendors, and key stakeholders Key Responsibilities Manage cyber claims within delegated authority from FNOL to settlement Coordinate with forensic, legal, PR, and other incident response providers during cyber incidents Maintain accurate reserves, identify recovery opportunities, and minimise claims leakage Build strong relationships with policyholders, brokers, underwriters, and capacity providers Work closely with underwriting and product teams, providing feedback on claims trends and policy wordings Ensure timely claims administration, file management, payments, and management information reporting Escalate significant claims issues where appropriate and maintain compliance with FCA and Lloyd's requirements Skills & Experience Minimum three years' claims handling experience Experience handling cyber claims or working with cyber incidents/forensic investigations preferred Strong understanding of insurance policy wordings; cyber and technology policies advantageous Experience working with legal, forensic, and other incident response provider Excellent communication, stakeholder management, and organisational skill Familiarity with ECF and strong Microsoft Office skill Qualifications Degree or equivalent preferred DIP CII, ACII, or legal qualification desirable.