Service Manager

Our client is a well-established business seeking an experienced Service Manager to lead the day-to-day operations of a busy operation. This is a hands-on management role responsible for overseeing a team of field-based technicians, ensuring excellent customer service, driving operational efficiency and supporting commercial performance.

The successful candidate will be a strong people manager with experience within maintenance environment. This role would suit an individual who enjoys leading teams, improving processes, building customer relationships and delivering high service standards within a fast-paced setting.

Company Benefits:

* Company pension scheme.

* Ongoing training and development opportunities.

* Supportive and collaborative working environment.

* Opportunity to lead and develop an established team.

* Long-term career progression opportunities.

Key Responsibilities:

* Leading, motivating and developing a team of field-based engineers and technicians.

* Coordinating workloads, schedules, service visits and operational activities.

* Managing day-to-day service operations to ensure efficiency and performance targets are achieved.

* Monitoring and improving team productivity, utilisation and service levels.

* Acting as a key point of contact for customer queries, escalations and service issues.

* Building and maintaining strong relationships with customers and key stakeholders.

* Managing stock levels, equipment, vehicles and operational resources.

* Monitoring commercial performance, including revenue, margins and operational KPIs.

* Supporting business growth through account development, customer retention and service excellence.

* Ensuring accurate job management, invoicing and administrative processes.

* Identifying and implementing operational improvements to increase efficiency and service delivery.

* Maintaining high standards of health, safety and compliance throughout the operation.

Experience and Skills Requirements

* Previous experience managing or supervising a service, engineering, maintenance or operational team.

* Experience working within a technical or field-service environment.

* Strong leadership and people management skills.

* Excellent customer service and stakeholder management abilities.

* Commercial awareness with experience managing KPIs and operational performance.

* Strong organisational and time-management skills.

* Ability to prioritise workloads and make effective decisions in a fast-paced environment.

* Good IT, administration and reporting skills.

* Understanding of health and safety requirements within an operational environment.

* Full UK Driving Licence is essential