Service Advisor

A large automotive provider is looking for a customer-focused Service Advisor to join its Gloucester team. You'll play a key role in delivering an excellent customer experience, managing service and repair bookings, and ensuring workshop time is utilised efficiently.

Location: Gloucester
Salary: £30,000 £34,000 per annum
Working hours: 42.5 hours per week
Monday to Friday: 07:00 15:30
Alternate Saturdays: 07:00 12:00You'll manage the client journey from booking through to completion, providing updates on repairs, costs, and timescales while identifying opportunities to promote additional aftersales services.
Key Responsibilities of a Service Advisor

Deliver excellent client service and maintain all-round satisfaction
Manage workshop bookings and scheduling
Keep customers updated on vehicle repairs and progress
Ensure workshop capacity is effectively utilised
Provide accurate quotations and cost estimates
Produce job cards, invoices, and related paperwork
Explain completed work and identify additional sales opportunities
Process warranty work in line with manufacturer guidelines
Accurately record repair requirements
Liaise with the Parts Department to ensure parts availability
What We're Looking for in a Service Advisor

Previous administration or office-based experience
Strong communication and organisational skills
Kerridge system knowledge desirable
Ability to work in a busy, fast-paced environmentBenefits from the role of Service Advisor

Birthday day off
23 day's annual leave plus bank holidays
Life assurance (4x salary)
Company pension scheme
Enhanced maternity and paternity policies
Employee Assistance Programme and well-being support
Training, mentoring, and development opportunities
Annual appraisals and career progression
Employee recognition and reward programmes
Length of employment awards and increased holiday entitlement
Branded uniformIf you're passionate about customer satisfaction and want to develop your career within a successful automotive business as a Service Advisor, we'd love to hear from you. Erin Lord is overseeing this role on behalf on E3's Recruitment client and can provide more information after a successful application, or you can contact our office for support