Polish Speaking Technical Support Specialist

Polish Speaking Technical Support Specialist
Location: Newark-on-Trent (Hybrid / Remote)
Salary: £27,200 per year
Job Type: Full-time, permanent (including weekend shifts)

Hours: Full-time, 40 hours per week - rotational shifts between 06:00 and 22:00, Monday to Sunday.

Are you fluent in Polish and looking for a full-time opportunity in a dynamic and supportive environment?

Join our client's friendly team as a Polish-Speaking Technical Support Specialist, where you'll provide outstanding 1st line technical support to clients in both Polish and English.

This full-time role offers structured training, opportunities for career development and the flexibility of hybrid or remote working.

Key Responsibilities

Provide 1st line technical support to key clients in both Polish and English.
Log and manage incidents using CRM and ticketing systems.
Diagnose and troubleshoot technical issues, offering solutions over the phone or via email.
Escalate more complex issues to 2nd line support when required.
Deliver exceptional customer service, meeting SLAs for resolution and response times.
Monitor shared mailboxes to ensure all customer queries are addressed.
Conduct outbound calls to gather feedback and ensure customer satisfaction.Required Skills & Experience

Fluency in both Polish and English (written and spoken).
Strong problem-solving skills and attention to detail.
A passion for delivering excellent customer service.
Flexibility to work shifts across weekdays and weekends as part of a rota.
Clear, professional telephone manner and strong communication skills.
Experience in a Technical Help Desk / Service Desk role is advantageous but not essential - full training is provided.Employee Benefits

28 days holiday, increasing by 5 days with each year of service (pro rata).
An additional paid day off on your birthday.
Holiday buy/sell scheme (up to 3 days).
Sick pay increasing with length of service.
Paid volunteer day.
Employee Assistance Programme.
Hybrid and remote working options available.
£1,000 salary increase (pro rata) upon successfully passing the 6-month probation period.Shift Information

Full-time position: 40 hours per week.
The service operates Monday to Sunday, between 06:00 and 22:00, and all team members will work a rotating shift pattern scheduled within these operating hours.
Shifts will be planned and communicated in advance through a scheduled rota, which may include early, late and weekend shifts.
Candidates must be flexible and available to work across the full operating hours and days of service, including 2 weekends per month as part of a fair rotation.How to Apply
If you're looking to grow in a supportive full-time role while using your Polish language skills, apply today!

Please contact TurnerFox on (phone number removed) for more information or email your CV.

Unfortunately, due to the volume of applications received, we are unable to respond with feedback to all applicants. If you have not heard from us via telephone or email within 3 days, please assume your application has been unsuccessful.

Thank you for applying with us.

TurnerFox Recruitment Team