Lead Service Coordinator - Kew Gardens

Position: Lead Service Coordinator
Location: Office-based - Kew Gardens
Salary: up to £40,000, depending on experience

Our client is a major service provider in London with over 50 years of success and continued growth. They're seeking a Lead Service Coordinator to take contract ownership and work closely with the operations manager and service manager.

The Lead Service Coordinator will join their ever-expanding Technical Services Division. This division operates across London, managing a range of blue-chip portfolios. The work carried out is a mixture of planned maintenance and repair works as well as reactive works from our call-out service.

As the Lead Service Coordinator, you will be working out of the company's office at Kew Gardens Monday to Friday.

Schedule all works across the contract
Answer inbound calls from clients
Raise and schedule jobs
Provide updates on work
Arrange engineers and Subcontractors to attend works
Compile reports for ongoing works, clients, and senior management
Manage SLA & KPIs, RAMs
Raise purchase orders and invoices
Managing material orders
Lead Service Coordinator Job Requirements

Experience in the HVAC and FM industry
Office-based in Kew Gardens
Previous role held as Service coordinator/Helpdesk or similar
Highly adept at handling inbound calls for customer queries and service requests
Highly proficient in CAFM systems, MICROSOFT Word, Excel, PowerPoint, Outlook
Administration responsibilities including filing, preparing documents, receipting, keeping and updating records
Service Coordinator Salary & Benefits

Basic Salary of £35,000-£40,000 DOE
08:00-17:00 Monday to Friday - Office-based in Kew Gardens
23 days holiday + Bank Holidays - increasing with service
Pension 4%Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

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