Senior Service Designer – Experience Design

Royal London is seeking an experienced Service Designer to join the Experience Design team. In a horizontally structured design environment, you’ll specialise in service design within Workplace Pensions and Regulatory teams, collaborating across touchpoints, channels, and processes.

You’ll lead end-to-end service design, conduct user research, create journey maps and service blueprints, facilitate workshops, and help shape standards and strategy across the business, delivering customer-focused