Contact Centre Agent

Contact Centre Agent Stafford, Staffordshire
£26,250 Basic + Uncapped Commission
Permanent Position
Hybrid Working Available

Safer Hand Solutions are proud to be working in partnership with a leading Staffordshire-based organisation to recruit a Contact Centre Agent on a permanent basis.
This is an excellent opportunity to join a growing and successful business that offers a supportive working environment, excellent training, hybrid working, and an attractive commission structure.
The Role As a Contact Centre Agent, you will be responsible for managing customer interactions via telephone, email, and live chat. You will support customers with enquiries, discuss solutions, and deliver a high standard of customer service.
Working within a busy contact centre environment, you will receive full training and ongoing support to help you succeed and progress within the business.
Key Responsibilities
Handling inbound and outbound customer calls
Responding to customer enquiries via email and live chat
Building rapport with customers and providing excellent service
Negotiating suitable solutions and payment arrangements
Updating customer records accurately on internal systems
Working towards individual and team targets
Ensuring all customer interactions are handled professionally and compliantly Candidate Requirements
Previous experience within a contact centre, call centre, or customer service environment
Strong communication and listening skills
Good computer and administration skills
Ability to work in a target-driven environment
Excellent problem-solving and negotiation abilities
Positive attitude and strong team-working skills What's On Offer?
£26,250 basic salary
Uncapped commission scheme
Hybrid working following successful training/probation
Permanent contract
Ongoing training and development
Career progression opportunities
Company pension
Generous holiday allowance
Free onsite parking
Supportive and friendly working environment
Rotating shift patterns If you are an experienced Customer Service Advisor, Contact Centre Agent, Call Centre Advisor, or Customer Support Professional looking for your next opportunity, we would love to hear from you.
Apply today through Safer Hand Solutions to take the next step in your career