CSU Advisor

CSU Advisor – Band 3 (2 Vacancies)

Location: Strangford Office
Salary: £13.69 per hour
Hours: 37 hours per week
Duration: Temporary, 3 months
Working Pattern: Monday – Friday, 9am – 5pm

Application Deadline: 5pm Thursday 15th October 2026

Apple Recruitment are currently recruiting for 2 CSU Advisors (Band 3) on behalf of a public sector organisation based at the Strangford Office.

These are excellent opportunities for customer-focused individuals to join the South Customer Services Unit (CSU). The successful candidates will provide a professional and effective customer service to members of the public, primarily through telephone contact and at the public counter, supporting customers across a range of housing services.

Key Duties

• Deliver a high standard of customer service by telephone and at the public counter. Act as a customer advocate, supporting customers across a comprehensive range of housing services. Accurately diagnose, record and process repair requests from tenants. Work in partnership with relevant colleagues and departments to resolve customer queries and issues. Respond to enquiries professionally and provide appropriate information and assistance. Maintain accurate customer records and ensure information is recorded correctly. Refer complex enquiries or issues to the appropriate team or manager when necessary. Contribute to the effective and efficient delivery of the Customer Services Unit.

Essential Criteria

Applicants must possess:

• Four GCSEs, including Mathematics and English, or equivalent qualifications. At least one year's customer service experience.

• Good communication and customer service skills. A professional and helpful approach when dealing with members of the public. Basic IT proficiency. The ability to work effectively as part of a team.

• Candidates must have Basic Access NI clearance in place before taking up appointment.

How to Apply

If you wish to apply, please email your CV to Darcie at darcie.donohoe@applerecruitment.com

All applications will be treated in the strictest confidence.

Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.