1st Line IT Support Engineer

1st Line IT Support Engineer

Salary: Up to £30,000 DOE
Location: Horsham

The Opportunity

Are you looking to kick-start or take the next step in your IT career with a growing Managed Service Provider?

We're working with an ambitious and expanding MSP that has enjoyed year-on-year growth since launching eight years ago. Providing fully managed IT, communications and print services to businesses across the UK, they're now looking to welcome a motivated 1st Line IT Support Engineer to their technical team.

This is a fantastic opportunity for someone with a passion for technology who wants to build their technical knowledge, gain industry-recognised certifications and progress their career within a supportive and hardworking environment.

With a salary of up to £30,000, alongside fully funded training and examinations, this business is committed to investing in your development.

Key Responsibilities

• Providing 1st Line technical support to clients, responding to hardware and software queries via telephone, email and face-to-face.
• Diagnosing and troubleshooting technical issues, identifying solutions and escalating more complex problems where necessary.
• Supporting end users with day-to-day IT issues across a variety of client environments.
• Assisting with Active Directory administration, user accounts and permissions.
• Troubleshooting workstation, software and hardware-related issues.
• Supporting networking environments, including routers, switches and wireless access points.
• Updating the ticketing system accurately, ensuring all incidents and actions are recorded.
• Working alongside the IT Manager and wider technical team to resolve recurring issues.
• Continuously developing your technical knowledge across different IT technologies.
• Delivering excellent customer service at all times.

Skills & Experience

• Previous experience in an IT Support, Service Desk or 1st Line Support position.
• Good understanding of Windows operating systems and Microsoft technologies.
• Basic knowledge of Active Directory and Group Policy.
• Understanding of networking fundamentals, including DNS and DHCP.
• Experience troubleshooting hardware, software and workstation issues.
• An interest in developing knowledge of Windows Server, virtualisation and networking.
• Strong communication and customer service skills.
• Microsoft or networking certifications would be advantageous but are not essential.

What's On Offer?

• Salary up to £30,000 DOE.
• Fully funded training and industry-recognised certifications.
• Examination costs covered by the business.
• Genuine career progression opportunities.
• Exposure to a wide range of IT technologies and client environments.
• Supportive and friendly working culture.
• Opportunity to join an established MSP with ambitious growth plans.

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.

SER-IN