Customer Service Advisor (Working from Home) Contract Full Time

Kick Start Your Customer Service Career with Aviva Kick Start Your Customer Service Career with Aviva Inbound Customer Advisor - Starting salary between £26,900 – £30,742 (depending on hours, location, skills and experience) Our standard full-time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract which has an enhanced salary of up to £34,503. Allocated shift pattern between 08:00 – 17:00 Monday – Friday Customer Service careers are different here at Aviva. We want you to provide the very best service with performance measured in line with Aviva’s values; Care, Commitment, Community and Confidence. In other words, it’s the quality of the personalised service you provide that we’re interested in. There is a lot to learn but don’t worry, through great training and coaching you’ll be well prepared to support the needs of our customers and financial advisers. You will be part of our our Wealth Organisation, providing telephony support in one of our areas: Pension Savings But don’t worry about the product, it’s the care that you can bring to our customers that we care about most! Our products can be technical - there is a lot to learn but don’t worry, you’ll receive plenty of training and support to help our customers with their complex queries. Excellent communication skills and a great phone manner with the ability to build rapport and show empathy Someone who enjoys working and learning with others around them to deliver fantastic customer service The ability to understand our digital methods and how they can make things simple and quick for our customers Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva’s. ~ Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. ~25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days ~ Aviva-funded Private Medical Benefit to help you get expert support when you need it ~ Make your money go further - Up to 40% discount on Aviva products , and other retailer discounts ~ Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme ~ Brilliantly supportive policies including parental and carer’s leave ~ Flexible benefits to suit you, including sustainability options such as cycle to work ~ Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others ~ We take your wellbeing seriously with lots of support and tools Please note this job role is not sponsorable under the Home Office points based system. We also consider all forms of flexible working, including part time and job shares. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. navya@aviva.