Porter Operations Manager

Job Description

Increase your chances of an interview by reading the following overview of this role before making an application.

Portering Services Manager

Location: Oxford

Salary: £40,000 - £45,000 per annum (DOE)

Contract: Full-Time, Permanent

Employer: Leading Healthcare Maintenance & Facilities Provider

The Role

Are you a natural leader who thrives in high-pressure, fast-paced environments? We are looking for an experienced Portering Services Manager to lead a large-scale team within one of Oxford's major hospitals.

Working for a premier maintenance and facilities provider, you won't just be managing a department; you will be the heartbeat of the hospital's operational flow. You will ensure that patients, equipment, and essential supplies reach their destinations safely and efficiently, directly impacting patient care and clinical outcomes.

Key Responsibilities

• Leadership & Development: Oversee, mentor, and motivate a large team of porters and supervisors, ensuring high standards of performance and professional conduct.
• Operational Efficiency: Manage complex rotas and resource allocation to meet the 24/7 demands of a major healthcare site.
• KPI Management: Monitor and report on Service Level Agreements (SLAs), ensuring response times and safety protocols are consistently met.
• Health & Safety: Maintain a rigorous focus on Manual Handling, Infection Control, and COSHH regulations.
• Stakeholder Engagement: Act as the primary point of contact for hospital clinical staff and trust management to ensure seamless service integration.

What You'll Need

• Proven Experience: A strong background in facilities management, logistics, or hospitality, ideally within a healthcare or high-footfall public environment.
• People Power: Demonstrated experience managing large, diverse teams (50+ staff) including recruitment, disciplinary procedures, and training.
• Cool Under Pressure: The ability to make quick, logical decisions in a critical care environment where priorities shift by the minute.
• Tech Savvy: Proficiency in using task management software and digital radio systems to track team movements and efficiency.
• Empathy & Professionalism: A commitment to patient dignity and a "customer-first" mindset.

Why Join Us?

This is a pivotal role within a globally recognized maintenance provider. In addition to a competitive salary, we offer:

• Career Progression: Opportunities to move into senior regional management.
• Pension & Benefits: Competitive contributory pension scheme and healthcare perks.
• Impact: The pride of knowing your work facilitates life-saving care every single day.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. xwzovoh

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.