Customer Service Advisor

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team. Why work with us?

• £27,976.00 annual salary


• Save on commuting costs with only 2 days in the office each week once you have successfully completed 3 weeks training and 4 week grad bay (training and grad bay will be fully office based)


• Cut down on daily expenses - less spent on travel, lunches and workwear


• Ideal for maintaining a work life balance while still being part of a team

• Details


• Start date: Various start dates from June 2026


• Location: Natwest. Belfast City Centre


• Shifts: Full time - 40hrs per w e ek - hours worked between the hours of 07:00 and 23:00


• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history and the last 5 years address history

Please note that after successful completion of an assessment an interview via teams will take place Firstly, what get fromyou us!

• Perks at Work - Savings Discounts / Free Online Classes


• - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP's, Mental Health Support, Financial Advice, Legal Advice


• Critical Illness - up to £10,000


• Cycle to Work Scheme


• Eyecare support voucher


• Holiday Purchase Scheme


• Length of Service Awards


• Workplace Pension


• Monthly Inspire Awards - For the best of the best


• Refer-A-Friend earns up to £1,200 for you


• Monthly Wellbeing Webinars


• Dedicated Employee Experience Progress - Here to support TP journey

Now about the Job! Key Responsibilities ctive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You w will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. At first point of contact, provide outstanding customer service and help the organisation to achieve its goals. Educate customers in the different ways they can do their banking, supporting them in choosin Join us as a Customer Service Advisor

• We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times


• You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them


• We're looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you'll do

• Supporting the bank's way of working to help as many customers as possible


• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business


• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored


• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you'll need Values we look for you to have:

• Process Excellence-


• Collaboration -


• Communication-


• Emotional Intelligence -


• Open-Mindedness-


• Critical Thinking-


• Solution Orientation-


• Entrepreneurship-

We're also looking for you to demonstrate:

• Excellent communication skills, both verbal and written


• A background of working within a regulatory environment


• Good technology skills with the ability to use Microsoft Office


• A customer focused attitude

Disclaimer Please be vigilant against job scams. Teleperformance will contact you about anything other than your application through our official channels - UK phone number, text or Teleperformance or email address If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.never Disclaimer Please note, only candidates who meet specific language proficiency scores will be able to proceed on this campaign, this supersedes any other pass mark you may receive. Where you pass the assessment but not the above requirements we will endeavour to find other suitable roles for you however this may not be possible, in this instance we reserve the right to reject your application.

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