Customer Identity and Access Management (CIAM) Consultant

Job Title

Customer Identity and Access Management (CIAM) Consultant

Location

London/UK Wide

Flexibility and mobility are required to deliver this role as there may be requirements to spend time onsite with clients and partners to enable delivery of the first‑class services we are known for.

Career Level

Specialist

Responsibilities

• Partner with clients to design and implement secure, seamless Customer Identity & Access Management (CIAM) solutions
• Translate business and customer experience needs into scalable technical designs supporting millions of users
• Collaborate with cross‑functional teams—including engineers, architects, and business stakeholders—to deliver impactful digital identity solutions
• Advise clients on CIAM best practices, regulatory requirements, and emerging identity trends
• Drive innovation by exploring modern authentication approaches (e.g., biometrics, passwordless, AI‑driven fraud detection) to enhance user trust and security
• Contribute to complex digital identity and IAM programmes, working across global teams and diverse industry sectors
• Support internal initiatives, shaping CIAM offerings, innovation, and go‑to‑market strategies across the practice

Essential Skills

• Strong understanding of Identity & Access Management (IAM) concepts, including authentication, authorisation, federation, and decentralised identity
• Hands‑on experience with CIAM platforms (e.g., Okta, ForgeRock, Ping Identity, Transmit, Azure AD B2C or similar)
• Proven experience delivering technology solutions in consulting or client‑facing environments
• Ability to translate complex technical concepts into clear, business‑friendly language
• Understanding of data privacy regulations (e.g., GDPR, UK Data Protection Act) and their impact on customer identity solutions
• Strong analytical and problem‑solving skills, with the ability to assess challenges and propose effective solutions
• Well‑organised with the ability to manage and support delivery across multiple or complex workstreams

Desirable Skills

• Experience with modern identity and security approaches (e.g., Zero Trust, adaptive authentication, API security)
• Familiarity with frameworks and standards (e.g., ISO 27001, NIST, COBIT)
• Experience integrating CIAM platforms into wider enterprise environments
• Exposure to cloud platforms, APIs, or directory services (e.g., Active Directory)
• Strong stakeholder management skills and ability to build trusted client relationships

Benefits

In addition to a competitive basic salary, you will also have an extensive benefits package which includes 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice.

Locations

• London
• Birmingham
• Bristol
• Leeds
• Manchester
• Newcastle

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.