Control Room Team Leader / Supervisor

Reference: Control Room Team Leader / Supervisorð National Operations Centre, Northamptonð· 34,500 per yearð 4 on / 4 off – Days & Nightsð Permanent, Full-TimeThis Is More Than a Senior Controller RoleWe're looking for someone ready to step into leadership.Not someone who just wants to “do the job” — but someone who wants to own it, improve it, and progress from it.As a Control Room Team Leader, you'll oversee a team of Control Room Administrators operating 24/7, ensuring our National Operations Centre runs smoothly, professionally, and to the highest standard.This is an entry-point management role for someone ambitious, proactive, and capable of multitasking at a high level in a fast-paced operational environment.What You'll Be Responsible ForYou'll lead from the front — operationally and behaviourally.Your responsibilities will include:Supervising and supporting a team of Controllers across day and night shiftsMonitoring live staffing, attendance, welfare checks, and incident responseEnsuring duress activations and escalations are handled correctly and promptlyOverseeing workload distribution during peak periodsMaintaining exceptional accuracy in reporting and incident loggingLeading structured handovers between shiftsCoaching team members to improve performance and confidenceIdentifying process improvements and driving standards upwardActing as the first point of escalation before matters move to senior managementThis is a role for someone who can spin multiple plates without dropping standards.The Type of Person We're Looking ForYou might already be:A senior controller ready for leadershipA shift lead in operations, logistics, or monitoringA high-performing administrator who naturally takes ownershipAn aspiring manager looking for their first formal leadership roleBut you must be: Proactive — you spot problems before they become issues Highly organised — accuracy is non-negotiable Confident making decisions under pressure Comfortable managing performance and having honest conversations Strong across multiple systems at once Able to remain calm when everything happens at the same timeThis role requires resilience, pace, and professionalism.What You'll Get 34,500 salary Genuine management experience 4 on / 4 off shift pattern Full leadership support and development Real progression opportunities within the National Operations Centre A role where your standards shape the teamWhy Join Us?Because this is where control meets leadership.The National Operations Centre supports thousands of colleagues across the UK. When something goes wrong — we fix it. When someone doesn't arrive on site — we act. When welfare checks are missed — we intervene.And as Team Leader, you'll ensure your team does that flawlessly.Our success is built on quality people — and we're serious about developing future managers. If you want a structured pathway into operational management within a national business, this is your opportunity.BenefitsOur market-leading offering provides benefits that suit your lifestyle:Virtual GP access for you and your householdSalary Finance scheme with early wage access and competitive loansFlexible lifestyle benefits platform (Choices) — including buying extra holidayHigh street discounts via MiDealsCycle-to-work schemeLife cover up to four times your salaryEnhanced pension contributionsSave-as-you-earn schemeMitie Matching Share PlanMitie Stars recognition scheme (monthly prizes and 10,000 annual top prize)Ongoing training and development opportunitiesIf you're ambitious, proactive, and ready to lead — apply now.We're not just hiring a supervisor.We're hiring the next operational leader.Ref: Location:Northampton Employment:Full time Closing Date:14 October 2026