Customer Operations Specialsit

Customer Operations Specialist 12-month temporary contract £14.77 per hour Hours of work: Monday - Friday 09.00 - 17.00 (30 minute lunch break) Fully office based About the Role: Customer Operations Specialist We are recruiting on behalf of a well established organisation that places customers at the heart of everything it does. As a Customer Operations Specialist, you will play an important role in delivering excellent customer service while supporting the smooth day to day running of contact centre operations. This is a fast moving and varied position where every day brings new challenges and opportunities. It offers a great chance to build valuable skills, gain industry experience, and make a meaningful contribution within a customer focused environment. Although the role is initially temporary, it can provide a strong pathway into longer term career opportunities within the wider business. Key Responsibilities: Customer Operations Specialist Responding to customer enquiries via telephone and email Managing escalated queries with professionalism, empathy, and good judgement Supporting vulnerable customers with patience and care Working closely with colleagues to achieve first contact resolution whenever possible Maintaining a customer focused approach while meeting operational objectives Ensuring all customer interactions remain compliant with regulatory and internal standardsAbout You: Customer Operations Specialist You will be well suited to this role if you: Have experience within a fast paced, customer service environment (financial services experience is beneficial but not essential) Remain calm and resilient in challenging situations Are adaptable and willing to support different areas when required Communicate confidently and effectively with both customers and colleagues Enjoy working within a collaborative team environment Are passionate about delivering positive customer outcomes and high quality serviceCompliance & Professional Standards: Customer Operations Specialist The role requires adherence to all relevant regulatory and compliance requirements, including: FCA regulations Data Protection requirements Anti Money Laundering policies Internal codes of conduct and operational procedures Anti Bribery and Corruption policiesFull training and ongoing support will be provided. Join the Team: Customer Operations Specialist If you are looking for an opportunity to develop your skills, grow your career, and make a real difference to customers, this could be the ideal next step for you. Apply now to join a respected organisation with a strong customer focused culture. Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details