Customer Care Coordinator (Construction)

Customer Services Coordinator / 6+ months full time contract / Construction COINS Software skills essential. We have a new opportunity for a Customer Services Coordinator to join a well established and award wining housebuilder, based from their Bury St Edmunds Office on a 6 month fixed-term contract. * The role is Monday to Friday, 8:30am to 4:30pm, 37 hours per week. The aim of the role is to provide a professional, positive and enthusiastic service to our customers Duties will include: * Provide an excellent Customer Journey process – Including courtesy calls, site progress and customer satisfaction * Being responsible for ensuring defects are attended to in a reasonable timescale * Promote a culture of cost control and recovery on site through specification of works and adherence to contract charge procedures * Specify remedial works, allocate appropriate subcontractors and supervise this up to completion * Prepare and submit progress reports to the Head of Customer Services * Support in new ideas/ procedure to improve the quality of after care service and Customer Journey * Help continuous improvement in customer satisfaction ratings About The Candidate: * Interpersonal skills in dealing with internal and external customers * Confident and able to demonstrate negotiation skills * Ability to stay calm, professional and display patience when dealing directly with customer complaints * Recognise the importance of customer service * Able to work independently ensuring our aftersales service is impartial * Intermediate skills in Microsoft Excel, COINS and Word. * Some technical knowledge of house building, including electrical, plumbing, and specific understanding of defects and specification of remedial works preferred but not essential