Help Desk Support Analyst

Help Desk Support Analyst Warrington (Monday–Friday, 8:00am–4:30pm) £18 per hour 3-Month Contract (Potential Extension/Permanent Opportunity) Overview We’re recruiting for a Help Desk Support Analyst to join a busy on-site team in Warrington. This is an excellent opportunity for someone early in their IT career looking to gain hands-on experience in a supportive environment, with full training provided. Key Responsibilities * Provide first-line technical support to users (hardware/software issues) * Respond to queries via phone, in person, or remote support * Troubleshoot and resolve basic IT issues efficiently * Install software and assist with remote hardware diagnostics * Log and track incidents, resolutions, and system activity * Escalate more complex issues where necessary What We’re Looking For Essential: * Strong communication skills and confidence on the phone * Basic IT knowledge (hardware, software, operating systems) * Good problem-solving ability and attention to detail * Ability to work independently and manage workload Desirable: * Previous help desk or customer support experience (1–2 years ideal) * Facilities Management (FM) background is advantageous * IT-related qualification or training What’s on Offer * Full training and development support * Opportunity to gain valuable IT support experience * Potential for contract extension or permanent role * On-site parking + shuttle access from nearby station