Customer Experience Advisor (Support Team)

Customer Experience Adviser (Support Team)

£27,928 basic salary + bonus + benefits

Permanent/Full time

Tamworth

An exciting opportunity has arisen to join a collaborative and supportive Customer Experience Team within a fast-paced, office-based environment. You'll play a key role in delivering exceptional customer service and supporting sales activity through strong communication, organisation and attention to detail.

Why should I apply?

Join a global, values-driven company and be part of a supportive environment where your career can thrive. This role offers exciting opportunities to develop your skills, work across multiple teams, and make a real impact. With strong training, mentoring, and progression pathways, you'll gain exposure to diverse aspects of the business while contributing to a company renowned for delivering essential solutions. If you're motivated, collaborative, and eager to grow, this is the place to build a rewarding career.

KeyResponsibilities

* Manage inbound customer calls, orders, and enquiries, ensuring accuracy and excellent service.

* Make proactive outbound calls to generate repeat orders, upsell, and identify opportunities for growth.

* Build strong working relationships with internal teams including Sales, Operations, and Supply Chain.

* Handle cu...