Prevention & Engagement Officer

Tenancy Sustainment Officer About the role As a Tenancy Sustainment Officer, you will provide flexible, preventative and person-centred support to customers who need ongoing help to sustain their tenancy. Working closely with internal and external agencies, you will work with people with a wide range of needs, including those affected by disability, mental health challenges, learning difficulties or fluctuating capacity. Key responsibilities * Act as a key point of contact for customers who require additional support to maintain their tenancy. * Build positive relationships and maintain regular contact with customers to provide early, preventative support. * Identify risks such as rent arrears, safeguarding concerns, anti-social behaviour or property issues and intervene at an early stage. * Work collaboratively with internal teams and external agencies to coordinate support and improve outcomes for customers. * Maintain accurate, confidential records and contribute to a consistent safeguarding approach across the organisation. What we're looking for * Confidence in working with customers with a range of support needs. * The ability to take a solutions based approach. * Ability to build effective partnerships, and comfortable using sound judgement to resolve issues in a practical and sensitive way. * Awareness of housing, support and safeguarding practice. * Strong verbal and written communication skills. * A compassionate, non-judgemental and solution-focused approach. * Good IT skills and the ability to maintain accurate records. * The ability to build strong partnerships with colleagues, local authorities and specialist services to identify risks early and put the right support in place * A full driving licence and access to a vehicle for business use. The closing date for applications is 17 June 2026