Senior Service Engineer

Role Summary As Senior Service Engineer, you'll be the technical lead for our service team, responsible for the quality of the work our service engineers carry out. Most of the week is based at our Wiveliscombe office, supporting engineers on site by phone, resolving escalated technical issues and quoting follow-on work. The rest is in the field, on inspections, maintenance and commissioning jobs that need a senior engineer's expertise across sewage treatment plants, pump stations and rainwater harvesting systems. Key Responsibilities Provide technical support and advice to customers, colleagues and engineers on site, including daily phone support and resolving escalated technical issues Carry out fault diagnosis, repair, maintenance and commissioning on sewage treatment and water pumping systems, covering electrical and mechanical equipment Complete pre-service inspections and define what is needed to bring systems up to a serviceable standard Produce detailed service reports with costed technical recommendations Quote additional work identified in the field, and refer more complex opportunities to the sales team Produce RAMS and order sheets Train and coach trainee and service engineers, and take responsibility for the quality of the service team's work Help develop technical documentation, manuals and service procedures Make sure all work is completed safely, efficiently and in line with company policies and health...