Customer Service/office Operative

Customer Service Operator About Us: At ARR Craib Ltd, we are committed to delivering excellence in logistics and transport services. Our team is dedicated to maintaining high standards of compliance and operational efficiency. We are currently recruiting for a Customer Service Operator to work out of our busy depot in Dyce. Working closely with our customer and internal operations team to ensure customer requirements are met and that any issues are flagged to customers in a timely manner. Fulfil customer relations and a range of associated administrative duties with accuracy and efficiency. Answering all queries via email, phone and face to face. Processing orders for transport and inputting data entry both manually and via external portals into our Traffic Management System. Managing key accounts ensuring service levels are achieved. Communicating service issues directly with the customer and agreeing corrective action. The job can be fast paced and the work in the department can be very pressurised however, you will be given the support and training needed to be successful in the job. Solution driven and flexible approach to your work. MS packages to include, Word, Excel, PowerPoint and Outlook. Competitive Salary : 30,000k per annum - 32,000k per annum depending on experience. Hours : Monday to Friday 08:00hrs-17:00hrs - a level of flexibility will be required. Training : Monthly courses for a variety of areas. Additional holiday purchasing scheme*, Retail discounts with Circular Benefits*, Retail Trust Wellbeing Support*, and more. Career Growth : Explore opportunities for professional development within our expanding business. Excellent holiday allowance. Life assurance, pension, and sickness scheme*. Christmas Savings Club*, Black Circle Tyre Discount*, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day. Wellbeing Support: Benefit from the Retail Trust Wellbeing Support* program. Please submit your application as soon as possible. Our team is available Monday to Friday, 08:30hrs - 17:00hrs.