Head of Customer Operations

Ref. TTD4 TITLE Head of Customer Operations Location: Dronfield Salary: £35,000 Contract Type: Permanent The Opportunity We're delighted to be supporting our client in the search for a Head of Customer Operations to join their team. This is an exciting opportunity to join a growing multi-brand business where you'll play an important role in leading and improving the customer service function across five brands. Whether you're looking for your next challenge or seeking an environment where your skills and experience can truly make an impact, this could be the opportunity you've been waiting for. Key Responsibilities • Lead customer service operations across multiple brands, ensuring a consistent, high-quality experience • Review and implement systems and processes to improve efficiency and performance • Manage, develop and restructure the customer service team • Introduce KPIs and reporting to drive continuous improvement What We're Looking For • Experience in customer service or operations leadership • Strong organisational and problem-solving skills • Experience improving processes and implementing systems • Previous experience managing or developing a team • A proactive, hands-on approach with a passion for customer service The Rewards & Benefits • Profit share bonus scheme • Flexible and hybrid working options • Generous holiday allowance • On site Gym • Free Parking Interested? We'd love to tell you more about this opportunity and the business behind it. Call (phone number removed) to find out more or click apply. Our Commitment to Inclusion The Talent Division is committed to creating an inclusive recruitment process where everyone feels valued, respected, and able to succeed. We welcome applications from people of all backgrounds, experiences, and perspectives. We believe diverse teams make stronger businesses and encourage applications from all suitably qualified candidates regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. If you require any adjustments during the recruitment process, please let us know and we'll be happy to support you