Operations Support Manager

Operations Support Manager

Before applying for this role, please read the following information about this opportunity found below.

Location: Sheffield (On-site)
Salary: £31,261 to £31,991 per annum, pro rata
Hours: 35 per week (9 to 5 Mon-Fri)
Contract: Permanent

Are you an experienced leader and manager seeking a new opportunity? Could you make an important contribution to a vital service which positively improves the lives of people affected by a lack of mobility?

We have a unique opportunity for an Operations Support Manager to join our Mobility Aids Service based in Sheffield.

What will a day in the life of an Operations Support Manager involve? Lead the team to deliver high quality, safe and effective resources to support service users.
Responsible for the development of the team to meet operational standards and enable them to support the strategic direction of MAS.
Manages resource availability to ensure effective staffing levels in the contact centre at all times
Develops and maintains contingency arrangements for the use of volunteers to support contact handling arrangements at key times and at occasions of high demand.
Accountable for the operation of the MAS Assistance Programme, in line with operational targets and service standards, ensuring confidentiality of the qualifying criteria at all times.
Work with all hub teams, to implement a National Contact Handling service, including the processing of inbound calls, emails and web enquiries.
To be a successful Operations Support Manager , what will you need? Educated to A level standard (or equivalent or through experience)
Managing risk within the workplace
Ability to lead and manage a team a team
Excellent communications skills - written and verbal
Analytical skills
Ability to work with minimum supervision
Staff and volunteer management within agreed organisational policies
Operational knowledge of ELMS and MOOM (Desirable)
Interested?

The closing date for applications is 23.59hrs on Friday 22nd of May 2026 with interviews to follow.

In return for your commitment and expertise, you'll get: Flexible working: Remote and hybrid working, flexitime, compressed hours, and job sharing.
Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
Pension scheme: Up to 6% contributory pension.
Learning & Development: A range of career & learning opportunities.
Discounts: Blue Light Discount Card, Tickets For Good & employee benefits platform..
Wellbeing Support: Peer Supporters, CiC (EAP) & Headspace App.
Cycle2Work: Lease a bicycle through the scheme .
We are proud to be part of the Disability Confident scheme for UK-based roles. During your application, you'll have the option to apply under the scheme.

We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. xwzovoh Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders