Leasehold & Home Ownership Specialist

Leasehold & Homeownership Specialist known inhouse as a Homeownership Specialist

Interested in learning more about this job Scroll down and find out what skills, experience and educational qualifications are needed.
Location: London, EC1N 8JS – Hybrid Working
Contract Type: Part Time Permanent 32.5hrs per week
Salary Banding: £31,772 - £33,445
We are looking for a Homeownership Specialist to provide a fast, responsive, and customer-focused service to our leaseholders. You will guide customers through Home Ownership services, ensuring they receive the right information at the right time and that all processes are delivered in line with legislation, policy, and service standards.
Key Responsibilities
Deliver frontline customer support for homeownership enquiries, including Right to Buy / Right to Acquire, lease extensions, re-mortgaging, transfers of ownership, home improvements, sub-letting and alterations.
Liaise with solicitors and internal teams to provide legal information within deadlines, including management packs, notices, deeds of covenant and deeds of variation.
Carry out Section 20 consultations and prepare documentation for formal challenges, including First Tier Tribunal cases, attending hearings when required.
Provide advice to customers, Local Housing Managers, and internal teams.
Ensure statutory and non-statutory homeownership processes are completed accurately and compliantly.
Attend and occasionally chair residents' meetings and undertake sub-letting breach investigations.
About You
Strong communication and customer service skills with a proactive, problem-solving approach.
Good attention to detail and ability to interpret legal and financial information.
Knowledge of homeownership services, legislation, and best practice. xwzovoh
Confident using IT systems, including Word and Excel.